FREQUENTLY ASKED QUESTIONS

Why do I choose a Preferred Store?

By selecting a preferred store during the sign up process you are supporting your local bike shop by choosing who gets the profit from any orders you make on the site. The My Ride network of retail stores benefits from your support and they in turn can provide you with additional services. They can provide expert help with product and technical enquiries, product servicing and in the case of a bike purchase, they are the pick up destination for your new bicycle.

What methods can I pay by?

My Ride accepts secure payment online with the following credit cards, Visa, MasterCard & American Express. As well as PayPal and finance options of Afterpay and Zip. You can see view further details to this on our Finance Options page.

I don't have a credit card - how else can I pay?

Myride.com.au also accepts PayPal and offers finance options through Afterpay and Zip.

When will my credit card be charged?

Your credit card will be charged on the completion of your order being placed. Your order is shipped on that day or the next business day for orders placed on weekends.

How long will it take for my order to arrive?

Delivery times can vary between destinations, however listed below are approximate times that could be expected in working days. Please see all our shipping delivery times on our Shipping & Delivery page.

Bike Orders: We do not ship bikes direct to consumers. Any bike ordered will be shipped to your preferred My Ride Retail Store where it will be assembled by a qualified bicycle technician. You will be contacted by the store when your bike has arrived for assembly. Delivery time is similar to parts delivery. It is important that you take a copy of your receipt and personal ID when picking up your bike purchase.

Can I add to my order?

Once an order has been confirmed it is final and cannot be changed. Any additions would need to be processed as another order.

How secure is shopping online with Myride.com.au?

Myride.com.au is certified Level 1 PCI DSS compliant. This ensures a secure environment for our customers. We use the secure Shopify Payment Gateway solution to process online orders. Customers can see their cards being authorized and debited in real time, in a secure environment and enables us to offer customers a safe and speedy online shopping experience.

I have been sent the incorrect item. What should I do?

Please contact your selected My Ride Store associated with your order , us as soon as you are aware of the error.

For online orders your selected My Ride store (chosen by you at checkout) will be outlined on the top your Order Invoice or can be located by logging into your My Ride online Account and viewing your order history.

If you cannot locate the My Ride Store associated to your order, please call My Ride Customer Service Team on 1300 883 305 ( 9am-5pm weekdays) or <28048e752c7d> help@myride.com.au

Can I return my order for a refund or exchange an item?

We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don’t fit, you’ve ordered the wrong things or the items are damaged/faulty upon receipt. Goods CANNOT be returned or exchanged if the customer has simply changed their mind. Please see our full Returns Policy Page here .

I have an item that I have received that is faulty?

No problem, simply return the item to us as per the instructions on our Warranty & Returns page .

Do you ship to addresses outside of Australia?

Myride.com.au currently ships to addresses within Australia only.

Do you ship to P.O.Box addresses?

Yes! We can ship to P.O.Box addresses. A signature is required for security and proof of delivery.

How do I track my shipment?

You can track your order by clicking on the "Track Delivery" button within your email notifications.

Are all specials or closeout deals available in store as well?

We do not guarantee that all special priced items or close out deals are replicated in store or vice versa. From time to time we have different promotions running at both locations.

How do I contact customer service?

For all enquiries contact us at: help@myride.com.au or 1300 883 305

What are the delivery charges?

Charges are calculated based on your shopping basket contents and your delivery address. The exact charges will be added to the order at the Checkout stage of the order process. Refer to the Shipping & Delivery page for more information.

Do you offer finance terms? Yes we do! Myride.com.au now offers consumers the option of Afterpay and Zip finance options. Check out our Finance Options Page

How do I change my address?

All of your customer details can be viewed and edited in the ‘My Account’ tab once you have signed in. This is where you can edit your Personal details, including your address and saved payment method.

I have forgotten my account password?

Click the ‘Forgotten Password’ link in the customer login page and we will email your password to you.

I have found an item I like but it is not on your site, can you get it?

For availability of items other than those displayed on our site, contact your preferred My Ride store directly.

I’m unsure which size bike I will need?

The best way to decide what size bike you need is to visit an My Ride retail store for expert advice. For online assistance, head to our Bike Sizing Guide page . Here you will find advice and information that will steer you in the right direction. If you are at all unsure what size to buy, visit your local My Ride shop and buy in store where they have the expertise and equipment to fit you properly.

I'm overseas can I use my credit card to pay for items and get them sent to a local Australian address?

Currently no this is not an option due to security and fraud reasons. Only credit cards from the same country as the delivery address will be able to complete a transaction.