SHIPPING AND DELIVERY

IMPORTANT UPDATE: Due to covid-19 and new Stage 4 restrictions in Victoria, there maybe some delays getting your order dispatched from our Melbourne Distribution Centre. We apologise for the inconvenience and appreciate your understanding during this time.

My Ride offers you the option to either choose delivery or click and collect from your chosen My Ride local store at check out.

Please note : All Bike orders can only be Click and Collected from your nominated My Ride store. There is no home delivery for Bikes. All bikes are assembled by one of our qualified bicycle technicians and therefore must be picked up from your preferred My Ride store.

At check out if you have chosen home delivery, you can select Standard or Express shipping. Please see our prices below for these options.

The Click and Collect option is free.

Once your order has been dispatched, you will receive an email from us notifiying you. On this email customers can track their order by clicking on the "Track Delivery" button.

If customers have their PP ID handy, they can also track their order by inputting this value directly on this page:  https://www.shippit.com/track-your-package/

STANDARD AND EXPRESS SHIPPING OPTIONS

Shipping to Consumers in VIC / TAS / NSW / SA & QLD (excluding FNQ)

TYPECOST
Standard Shipping on orders over $100FREE
Standard Shipping$10
Express Shipping$20

Shipping to Consumers in FNQ / NT & WA

TYPECOST
Standard Shipping for orders over $150FREE
Standard Shipping$20
Express Shipping$40

STANDARD AND EXPRESS SHIPPING TIMES

Delivery times can vary between destinations, however listed below are approximate times that could be expected in working days:

RegionStandard ShippingExpress Shipping
ACT - Canberra Metro3 days1-2 days
ACT - Other Areas3 days1-2 days
NSW - Sydney Metro2 days1 day
NSW - Other Areas2-4 days2 days
NT - Darwin Metro6 days3-4 days
NT - Other Areas6-7 days3-4 days
QLD - Brisbane Metro2-3 days2 days
QLD - Other Areas2-6 days2-3 days
SA - Adelaide Metro1-2 days1 day
SA - Other Areas3 days1 day
TAS - Hobart Metro4 days1-2 days
TAS - Other Areas4-8 days3 days
VIC - Melbourne Metro1-2 days1 day
VIC - Other Areas3 days1-3 days
WA - Perth Metro3-5 days1-2 days
WA - Other Areas3-7 days1-2 days

Note: We do not ship internationally, this site is for Australian residents only - we have a seperate site for New Zealand consumers found at myride.co.nz

We strongly advise all customers to check goods thoroughly upon delivery before destroying packaging or removing any attached tags. For further information please contact us here.