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You can now shop online and pick up your order from your local My Ride. When choosing your delivery method at check out simply select pickup in store.
Please note, only the person who placed the order can pick it up.
To collect your order, please bring:
• The order confirmation email
• Matching photo ID (driver’s license or passport)
• The credit card used to pay for the order
You will be notified when your order is ready to collect.
We are pleased to be able to offer delivery on orders containing apparel, helmets, shoes, part and accessories. We do not offer delivery orders containing bikes. Any order containing a Bike must be picked-up from your selected My Ride store.
At My Ride, we offer a flexible returns policy and are happy to accept items back for a refund or exchange if items purchased don’t fit or the items are damaged/faulty upon receipt.
- Goods cannot be returned or exchanged if the customer has simply changed their mind.
- Refunds and exchanges are permitted where the goods purchased do not perform as advertised.
- Refunds & Exchanges will only be offered on full priced items only .
- Unfortunately sale or discontinued items cannot be exchanged or refunded.
Click here to view the full My Ride returns policy.
All Warranty enquiries must be made directly to the My Ride Store associated with your purchase.
If you cannot locate the My Ride Store associated to your order, please call My Ride Customer Service Team on 1300 883 305 (9am-5pm weekdays) or on email help@myride.com.au

- Engineered to carry 2 bikes up to 66-lbs each
- Integrated ramp for easy, roll-on loading, and stows away neatly
- Adjustable frame attachments means you can carry E-Bikes, mountain, road, hybrid, women's specific, BMX, kids' bikes and bikes with fenders with ease.
- Accommodates tires up to 3.25' wide and up to 27.7x 4.5' wide tires with the FatStrap Kit (sold seperatly)
- Integrated SKS (Same Key System) locks included to secure bikes to rack and rack to vehicle receiver
- Tilts forward with bikes loaded for trunk access
- Adjustable bike trays minimize bike to bike interference
- Off-Road Rated at 40lbs per bike
- RV Rated at 40lbs per bike
- NUMBER OF BIKES
- 2 BIKES
- CARRIER STYLE
- PLATFORM
- HITCH SIZE
- 50MM
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